People Talk: The Skills of Positive Communication and Customer Care
By Judi James.
Description
The ability to communicate positively and effectively with other people is a vital skill. In the increasingly competitive world of business, it can make the difference between success and failure.People Talk is a guide to this skill, and how to acquire it! Packed full of practical tips and insights, the book looks beyond the forced "Have a nice day!" approach to customer care and helps the reader develop a positive, professional attitude to all business contacts - customers, clients and colleagues.Chapters include: Are you a 'people' person - do you genuinely like people...
ISBN(s)
1858355206, 9781858355207